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Customer communication

Live Chat

Available

Run Live Chat work in one governed workspace.

Run web conversations with queues, agents, schedules, saved replies, transfers and request creation.

This application uses the shared İş Zamanı identity, permission and audit contracts. Acceptance conditions for provider- or regulation-dependent capabilities are stated separately on its detail page.

Request a demoPricing approach
live chat operating scopeSample view
Record
Web conversations with queues
Workflow
Agents
Control
Schedules

What it does

Live Chat coverage

Listed capabilities follow the managed catalogue status and the plan, provider and acceptance conditions confirmed during activation.

01Available

Web conversations with queues

Web conversations with queues is handled inside the Live Chat record model with ownership, permission checks and a traceable state history.

02Available

Agents

Agents is handled inside the Live Chat record model with ownership, permission checks and a traceable state history.

03Available

Schedules

Schedules is handled inside the Live Chat record model with ownership, permission checks and a traceable state history.

04Available

Saved replies

Saved replies is handled inside the Live Chat record model with ownership, permission checks and a traceable state history.

Workflow

Live Chat operating scope

  1. 01

    Prepare the operating context

    Define ownership, permissions and the records needed for web conversations with queues and agents.

  2. 02

    Run the work and decisions

    Run web conversations with queues, agents, schedules, saved replies, transfers and request creation.

  3. 03

    Verify the outcome

    Live conversations can become durable work records without losing customer context. Exceptions, approvals and resulting activities remain available for reporting and audit.

Who is it for?

Who is it for?

For teams that want to run daily work in one shared record system.

Customer communication teams

Run web conversations with queues, agents, schedules, saved replies, transfers and request creation. The application keeps day-to-day records in the same governed context.

Team and process leaders

Live conversations can become durable work records without losing customer context. Managers can review ownership, progress and exceptions without rebuilding the story from separate files.

Frequently asked questions

Frequently asked questions

What does Live Chat cover?

Its published scope covers Web conversations with queues, Agents, Schedules, Saved replies, Transfers and Request creation. The exact limits and provider-dependent conditions are confirmed during activation.

Does it work with the other İş Zamanı applications?

Yes. It uses shared identity, permissions, activities, notifications, documents and audit contracts; record links are enabled where the business workflow requires them.

Live Chat

See Live Chat with your own workflow.

Share the roles, records, volume and connections in your target scenario; we will confirm the activation scope and acceptance steps together.

Request a demo