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Customer communication

VoIP

Available

Run VoIP work in one governed workspace.

Manage call queues, agents, numbers, dispositions, recording consent and CRM links.

This application uses the shared İş Zamanı identity, permission and audit contracts. Acceptance conditions for provider- or regulation-dependent capabilities are stated separately on its detail page.

Request a demoPricing approach
voip operating scopeSample view
Record
Call queues
Workflow
Agents
Control
Numbers

What it does

VoIP coverage

Listed capabilities follow the managed catalogue status and the plan, provider and acceptance conditions confirmed during activation.

01Available

Call queues

Call queues is handled inside the VoIP record model with ownership, permission checks and a traceable state history.

02Available

Agents

Agents is handled inside the VoIP record model with ownership, permission checks and a traceable state history.

03Available

Numbers

Numbers is handled inside the VoIP record model with ownership, permission checks and a traceable state history.

04Available

Dispositions

Dispositions is handled inside the VoIP record model with ownership, permission checks and a traceable state history.

Workflow

VoIP operating scope

  1. 01

    Prepare the operating context

    Define ownership, permissions and the records needed for call queues and agents.

  2. 02

    Run the work and decisions

    Manage call queues, agents, numbers, dispositions, recording consent and CRM links.

  3. 03

    Verify the outcome

    Calls become traceable activities with consent, outcomes and customer context. Exceptions, approvals and resulting activities remain available for reporting and audit.

Who is it for?

Who is it for?

For teams that want to run daily work in one shared record system.

Customer communication teams

Manage call queues, agents, numbers, dispositions, recording consent and CRM links. The application keeps day-to-day records in the same governed context.

Team and process leaders

Calls become traceable activities with consent, outcomes and customer context. Managers can review ownership, progress and exceptions without rebuilding the story from separate files.

Frequently asked questions

Frequently asked questions

What does VoIP cover?

Its published scope covers Call queues, Agents, Numbers, Dispositions, Recording consent and CRM links. The exact limits and provider-dependent conditions are confirmed during activation.

Does it work with the other İş Zamanı applications?

Yes. It uses shared identity, permissions, activities, notifications, documents and audit contracts; record links are enabled where the business workflow requires them.

VoIP

See VoIP with your own workflow.

Share the roles, records, volume and connections in your target scenario; we will confirm the activation scope and acceptance steps together.

Request a demo